Care management is determined as a set of activities that assist in improving patient health and reduce the consumption of medical facilities. Care management gets done through coordination of care, duplication elimination, and support patients to improve their health conditions. For managing the health of the patient, some regulations lead to form by the government which needs to follow by the healthcare providers. This assessment is focused on care management by answering three questions. The first one will be discussed the clinical governance process and its impact on healthcare services and patient care. The second question will be discussed the role of teamwork in the delivery of services to the patient. The third question will be focusing on the role of health psychology plays in patient care delivery.


Question 1: Critically evaluate the process of clinical governance and identify how it impacts the delivery of healthcare services and patient care.

Clinical governance is a system form by NHS to continuously improve the quality of services and safeguard care with high standards. Clinical governance is an umbrella term that includes and covers various activities to sustain and improve the health standards of patients. Clinical governance also is known as quality governance which includes quality assurance, improvement, and risk management process (Almeida, et. al., 2018). Below are some of the major aspects which adopt by the NHS organization so that clinical governance can maintain:

  • Responsibilities: The first element is the distribution of the responsibilities which include screening and follow up of services. The responsibilities of the people are mentioned in job descriptions which include screening program, safety, and whole performance. Accountabilities of such need to be written in their job descriptions. In this, commissioning management is very important for good governance (Arabi, et. al., 2020). Team leaders should require involving with commissioners which make sure about the quality of services that are offered and such services level agreements at the same place.
  • Program standards and performance monitoring: in program standards, the national programme has been described which defined as the standards that are against the data is gathered and such are reported on an annual basis. This program helps in providing a set of measurements that need to be reached by providers to ensure the safety and security of the local program. The data and information related to the provider’s performance are available through NHSP on a monthly, quarterly, and annually report based. The performance is monitored by the use of the national IT system and NHSP trends analysis.
  • Quality assurance: It is the procedure of analysing those standards of the program that should be meeting and motivating the continuous improvement, to make sure that all the small kids and women have to access the quality screening. Along with this, QA is required to reduce the damage and increasing the screening benefits in a better manner. Providers have internal QA and risk administration procedures which ensure the commissioners of its abilities to maintain the risks of the screening program (Basu, et. al., 2015).
  • Quality improvement: It is one of the important processes which need to be focused by providers in which they are concentrated on local program safety, effective performance, time effect, and patient-centered. The quality improvement culture is an essential element of governance and it helps in managing performance for screening programs (Govt.UK, 2020). To monitor such components assist NHSP providers to create a greater evaluation and in these improvements are requires providing a high quality of screening facilities.
  • Risk and incident management: In this, providers need to focus on risk which arises while running of screening programmes. The facilities and errors in programs can happen. Certain errors will be small but some other major issues which may create a huge impact on the program. The main motive of managing security incidents in national screening programs is to analyse the necessities for managing safety concerns, major incidents, and safety happenings (Becker, et. al., 2015). This will help in providing clarity to the employees providing and commissioning of NHS-funded facilities is to focus on reduces such actions or errors in a given time. Such programme needs to use the screening incident management resources and NHS process which helps them in managing risk and eliminate major incidents effectively.

All the above-described process of clinical governance can impact on healthcare and patient care services. In this, practitioners and carer understand its responsibility and provide the best care facilities which reduce the pain of the patient. Every clinical staff member should evaluate their work and perform required activities that help improve patient health rapidly. If NHSP leaders are focus on healthcare services then there is less chance of spreading major diseases among other individuals. In addition to this, the standard program should be conducted by clinical governance and the healthcare department to aware of patients regarding major diseases and how they need to deal with such serious incidents. Various patients face serious incidents and injuries, for this healthcare staff work hard and take care of them. In every healthcare organization, the leaders should focus on quality aspects that can be impacted directly on patients’ health and build some serious disease (Souter, et. al., 2015). The healthcare service department should work on quality improvement programs where they need to focus on improving the quality of each service and facilities that are provided to the patients. The risk incident aspect majorly impacts the performance of the healthcare leaders where they are concentrating on any arising risk which may create a negative influence on the patient’s wellbeing.

Question 2: Critically evaluate the role that teamwork plays in the delivery and management of patient care.
Teamwork plays an important role in the delivery and management of patient care.

The teamwork is the key aspect for the improvement in the health care facilities as it works better in the communication with the patients to engage patients and their families. The teamwork in health care induces effective communication to work together and reduces the chances for potential error in health care which ultimately results in enhanced safety of the patient and clinical performance improvement (Blumenthal, et. al., 2016). Teamwork is very essential in patient safety as the adverse conditions can be reversed or minimized which are potentially caused due to miscommunication in the process of caring for the patient. This can also improve the possibility of misunderstanding in the understanding of roles and responsibilities to take care of the patients.
The patient care and delivery of care services is a very important and sensitive work that is highly dependent upon the teamwork of the caregiver. Teamwork is required for establishing the essential communication between the various patients, their families, and the other staff working for giving health care services for the patients. Teamwork helps in making the co-workers work together who are varied in experiences, skills, and working history which is different from each other (de Oliveira Manoel, et. al., 2016). Teamwork helps in the creation of a base for the brainstorming and creative problem-solving skills in the team working in health care services to provide the delivery of various health services to the people with illness and other diseases. The workers will help the patients with their teamwork in collaboration to treat the patients by using the combined knowledge and efforts. This will help the patients to recover on a better range despite the illness the care will show its effect when the various workers will work in sync with the other workers to provide the best care services to the patients in health care services.
Teamwork is required to establish in the working environment which comes with practices and understanding the style and working criteria of the other workers. The teamwork will help in the essential services and health care services for the patients in which the patients need the emotional and behavioural support from the caregivers which can be easily provided when the co-workers will work as a team and the patients will be treated as the family members of the working conditions (de Oliveira Manoel, et. al., 2016). Teamwork is the most essential and effective in the health care services which enhances the rate of providing the best care giving services to the patients which also helps them in recovering the illness in less time.

Question 3: Critically debate the role that health psychology plays in the delivery of patient care.
Health psychology plays an important role in the delivery of patient care services. Health psychology is related to the wellness and good condition of the caregiver’s health which is also related to the mental health of the caregivers. There are various roles played by the health psychology in the delivery of health care services inpatient care which is as follows:

  • Effective understanding of the patient’s situation: the caregivers can easily understand the situation of the patients with the help of health psychology. The health psychology makes the caregivers attentive towards the situation and the working roles and responsibilities towards the patients care providing services (Freund, et. al., 2016). Health psychology also understands the emotional mental situation of the patients which makes it easier for providing health care services to the patients.
  • Understanding behavioural dysfunction: health psychology can help the care providers to understand the behavioural dysfunction in the patients which can be the result of a kind of depression or bipolar symptoms due to the serious mental conditions. Health psychology is very important in the health care services to provide the delivery of the best services for treating the patients (Pierce, et. al., 2015). The behaviour of the patients plays an important role in the health conditions which need to be speculated accurately to develop the care providing plans for the treatment of the patients.
  • Effective and efficient understanding: the health psychology is very important n the health care services in which the effective and efficient understanding of the care services are being provided for the patients to understand the symptoms and plan according to the problems being faced by the patients. The care giving services will be effective and effective if the health psychology of the patients will be understood in better working facilities. This will help in the understanding of the situations in a better manner and plan for care giving services for effectiveness in the care services.
  • Understanding mental situations: the patient’s mental conditions after a long period of illness will become unstable. This needs to be understood in such a manner that the design for the care giving needs to be planned regarding the situation of the patient. This can be done easily with the help of health psychology which is important for the patients in giving the best services possible in the conditions of the patient for providing care services to treat them in the best possible manner (Powers, et. al., 2015). Health psychology is very important and plays an effective and efficient role in the display of the caregivers’ situation and understanding the conditions to treat them.

From the above-described report, it has been concluded that care management is the set of functions that helps in improving patients care and also helps in minimizing the requirement for medical facilities by increasing coordination of care. This will assist patients and care providers to manage and maintain their health situations. The report discusses the clinical governance process and how this will impact on healthcare facilities and patient care. In addition to this, the role of such teamwork plays an important part in delivering and managing patient care. The main role of health psychology has been described in this report that assists in providing better care to the patient.


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